Product Support - Waterports and Apparel
Questions about your watersports and apparel gear? You’re in the right spot. This section covers, Size guides and fit help. Product features and functionality. Care instructions. Product feedback or suggestions. Help choosing the right fit.
How Do I Choose the Right Size Life Jacket/PFD?
Check Jetpilot’s size chart based on your chest measurement and weight. A snug fit is key too loose and it won’t work as intended. Before putting it on, loosen all buckles and straps for easy adjustment. Zip up the front and secure all buckles firmly
How Do I Care For My Life Jacket/PFD
Rinse thoroughly with fresh water after each use, especially after saltwater or chlorinated water exposure. Hang to dry in a shaded, well-ventilated area. Avoid direct sunlight to prevent fading and material breakdown. Keep in a cool, dry place don’t
What is the difference between L50 and L50S life jackets (personal floatation devices).)?
Both L50 and L50S life jackets meet the Australian Standard AS 4578 and are recognised as compliant PFDs in Australia. However, there are key differences in where and how they can be legally used:. L50 Life Jackets. Suitable for both smooth and parti
What is your warranty for life jackets / PFDs?
All Jetpilot clothing, watersports gear and accessories (including life jackets) come with a 6-month warranty period from date of purchase. Read more detail here - Jetpilot Australia.
How do I know if a life jacket meets safety regulations in my state?
Check that the life jacket is labelled to Australian Standard AS 4578. This is the most up to date Australia Standards. Make sure the type (L50, L50S) is legal for your waterway (smooth vs open vs partially smooth). Regulations vary by state. So chec
Can I wear a life jacket over a wetsuit?
Yes. Jetpilot life jackets are designed so that they can be worn over wetsuits or other water gear. You should still follow the fit guidelines (chest measurement etc.) while wearing those layers to ensure safety.
Is the buoyancy rating important, and what does it mean?
Yes, buoyancy rating (usually given in Newtons, e.g. 45N, 53N, 60N) indicates how much upward force the jacket provides. The higher the rating, generally the more float/support, which matters for heavier weights, or rougher water or open water condit
What’s the difference between Ecoprene and traditional neoprene?
Jetpilot’s Ecoprene is a sustainable alternative made from recycled plastic bottles. It’s up to 30% lighter than traditional neoprene, dries faster, and reduces environmental impact! It's performance and comfort, while helping reduce waste.
How do I know if my wetsuit fits properly?
The wetsuit should feel snug but not restrictive. No loose gaps at the back, arms, or legs. Move your arms/shoulders; you should have full mobility without pressure points.
Can I use a wakeboarding vest for jet skiing or boating?
Only if it meets the correct safety standard (AS 4578) and buoyancy rating for your state/waterway. Many wake vests are impact vests and not certified but Jetpilot Australia Wakeboarding vest comply to Australian Standards AS 4578. We highly reccomme
Do Jetpilot towables come with a rope or pump?
Towables are sold without tow ropes or pumps. Jetpilot offers heavy-duty tow ropes and pumps separately, designed to match the size/weight of your inflatable.
Are Jetpilot helmets safety certified?
Yes, Jetpilot water helmets are CE approved for watersports. They are lightweight, with EVA foam liners and ventilation for comfort, designed to protect against impacts on the water.
Do Jetpilot products come with UV protection?
Many Jetpilot rashies, wetsuits, and life jackets provide UPF 50+ sun protection, shielding against harmful UV rays while on the water. Look for “UPF 50+” in product descriptions for confirmed coverage.
Can kids wear adult life jackets?
No. Children must wear a youth- or child-specific PFD rated for their body weight and measurements. Adult jackets will not provide the correct buoyancy or safe fit for kids. It is important all users fit their life jackets to their size, fit and weig
Do Jetpilot Tour Coats keep me warm in winter or the cold?
Yes — Jetpilot Tour Coats are designed to keep you warm when you’re on or near the water in colder conditions. They’re made with neoprene, which helps retain body heat and blocks wind chill, making them ideal for wearing over your life jacket or wets
What’s the difference between nylon and neoprene life jackets?
Nylon life jackets: Are a older type of life jacket they are usually more lightweight, budget-friendly, and and not as fitted. Neoprene or Ecoprene life jackets: Are a softer, stretchier, more comfortable, and provide a snug fit and a more popular ty
How do I know what buoyancy rating I need for a life jacket?
The required buoyancy depends on your weight and waterway regulations. Jetpilot size charts list buoyancy values (in Newtons). Always ensure the PFD covers your weight range for safety. Refer to the size charts on the product pages.
What is the difference between impact vests and PFDs (Personal Floatation Devies) or life jackets?
Impact vests: designed for high-performance riding and crash protection but not safety-certified to Australian Standards and usually this has a thinner profile. . PFDs/Life Jackets: are certified flotation devices required by law for boating, PWC and
Can I wear a life jacket that feels a little loose?
No, we do not reccommend this. A life jacket should fit snug. If it’s too loose, it can ride up in the water and fail to keep you safe. Always tighten the straps and check that it won’t slip over your head.
What’s the best life jacket for jet ski or PWC riders?
A certified L50 or L50S PFD is required by law, depending on your waterway. We reccommend checking with your local authorities for the best guidance. It is good to note, we have many different types of life jackets for each type of activity, from rec
Do women need a women’s specific life jacket, or can they wear men’s?
Women’s vests are shaped for comfort and fit (narrower shoulders, contoured chest panels). While women can wear men’s vests, a women’s specific design usually fits better.
How do I test if my life jacket fits properly in the water?
Put it on securely and float in shallow water. The life jacket should not ride off your shoulders or up past your chin or ears. If it does, it’s too big or not fastened correctly.
What’s the difference between front-zip and side-zip life jackets?
Front-zip: easier to get on/off and tighten evenly. Side-zip: lower profile with fewer bulk points, preferred by some riders for performance and more common in PWC racing. Jetpilot has both options and certified to Australian Standards.
How should I dry my life jacket after use?
Rinse with fresh water, squeeze gently (don’t wring), and hang in the shade on a wide hanger. Avoid direct sun or dryers, which can damage materials.
What components are included in the Jetpilot Plough Anchor and what sizes/lengths should I expect?
This anchor system includes:. A 1 kg nylon plough-style anchor with a lead self-locating tip. A total system weight of approx. 2.25 kg. 2 m of 316 marine-grade stainless steel chain. 8 m of marine-grade poly rope, with three loops at 1.5 m intervals
What types of watercraft and seabed conditions is the Jetpilot Plough Anchor suitable for?
This anchor has been designed primarily for use with personal watercraft (PWCs) and small boats. Its plough-style “wide sand-scoop” design helps it grip in sand and mixed seabed types, providing good hold and minimal drag. However, please note:. For
How should I care for and maintain the Jetpilot Plough Anchor to ensure longevity and performance?
To keep your anchor system in top condition:. Rinse thoroughly with fresh water after use in saltwater environments to remove salt residue and prevent corrosion. Inspect the stainless steel chain regularly for signs of pitting, rust or fatigue. Check
What material is the Jetpilot PWC Jetski Fender made from and how does it protect my watercraft?
This fender is constructed from durable nylon material with a hinge in the centre to allow folding for compact storage.It also features a moulded acetyl hook for secure attachment to your jetski or PWC cleat, and a rubber block that sits between the
How do I install the Jetpilot PWC Jetski Fender correctly?
To install the fender on your PWC or jetski:. Hook the fender under the rub rail of your craft. Insert the moulded acetyl hook into your ski eye or cleat. Tighten the strap by pulling the loose end until the fender sits firmly in place. If you’re sto
What is the Jetpilot x Strong Arm Strap, and how does it work?
The Jetpilot x Strong Arm Strap is an ergonomically designed tool that enhances your ability to pull heavy or awkward items with ease. Invented by occupational therapists, it allows you to gain better leverage when pulling high or low items, reducing
What materials are used in the construction of the Jetpilot x Strong Arm Strap?
The Jetpilot x Strong Arm Strap is built with premium materials to ensure durability and performance:. Handle: Durable rubber foam reinforced handle for a comfortable grip. Webbing: High tensile strength polyester webbing that resists wear and tear.
How do I switch between sunglasses and goggles for Jetpilot Shield 2 in 1 Interchangeable Sunnies & Goggles?
Switching between sunglasses and goggles is straightforward:. For sunglasses: Simply remove the foam insert to convert the eyewear into sunglasses. For goggles: Reinsert the foam padding to provide a secure fit and enhanced protection during high-spe