Customer Support & Orders
Need help with your order? You’re in the right place. Here's what you’ll find, Track your order. Shipping Information. Start a return or exchange. Cancel or change an order. Payment and refund information. Order issues.
How much does shipping cost?
Free Shipping for Orders over $130 (Australia only). Standard Shipping (within Australia) - $11.99. Express Shipping (within Australia) - $19.99. Bulky Freight - $25. International Shipping costs will vary based on destination and size of order, plea
Do you offer Free Shipping?
Free standard shipping applies to Australian orders $130 and over. Orders under $130 will incur a $11.99 charge for Standard Shipping. Bulky items are excluded from Free Shipping, please refer to our Shipping page for further details. Should you need
Do you offer Express Shipping?
Express Shipping is available for Australian orders for $19.99 at checkout!. Note, conditions may apply for Express Shipping eligibility - please reach out to our Customer Service Team for further information.
Do you ship worldwide?
We do ship globally! Some regions are excluded unfortunately. Your exact delivery cost will be calculated at checkout. Delivery times can be up to 14 business days but will vary depending on your location. You'll receive a tracking email as soon as y
Do you offer refunds or exchanges?
Yes, we offer refunds and exchanges within 21 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that sale items or decals are not eligible fo
What’s your return policy?
Our returns policy allows returns or exchanges for items returned within 21 days of delivery and in original condition with original tags attached. Please note that sale items or decals are not eligible for return. Returns will not be processed unles
How long does delivery take?
We aim to despatch orders within 1 business day of receiving - these may vary depending on volume of orders at the time. The below timeframes can be used as a guide but they may vary based on the courier.
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
What do I do if I receive the wrong item or something is missing from my order?
We are sorry to hear that there was an error with your order!. Please reach out to our Customer Service Team via email with your order number and the item that was incorrect or missing and we will resolve this best we can for you!
What if my package gets lost or arrives damaged?
In the unfortunate event that your package does not make it to you safely (damaged or not at all), please reach out to our Customer Service team with your Order Number and we will work on a solution for you!.
What do I do if my item(s) arrives damaged?
We understand the disappointment of receiving your item and it being damaged! Please email our Customer Service team with your Order Number and an image of your damaged item for further assistance. While we may not be able to guarantee your exact ord
How do I make a return?
To initiate the return please complete our returns form with your order number, item you need to return and whether you wish to return for a refund or exchange. Our team will be in contact with steps to return and your Return Authorisation Number. Re
When will I get my refund?
We aim to process all returns within 3 business days of receiving. Once we have received and processed your return, the refund will be issued back to the original payment method used for the order. It may be a minimum of 3 business days from issuing
Can I edit or add anything to my order?
If you need to make any changes to your order (shipping address, size within order etc), please reach out to our Customer Service team ASAP. We cannot guarantee that changes may be made after the order has been placed, but we will always try our best
How do I track my order?
Once your order has been shipped, you will receive an email with your tracking details enclosed. Please ensure to check your junk mailbox incase it turns up there!. If you are unable to find the email, please always feel free to reach out to our Cust
How do I cancel my order?
Your order has to be cancelled by our Customer Service team. If you wish to cancel your order, please reach out to the team ASAP. Unfortunately it is not guaranteed that we will be able to cancel your order before it has been sent to the warehouse fo
Do you sell Jetpilot Workwear Through Your Online Store?
Jetpilot Workwear isn’t available directly through our online store (Jetpilot.com.au). You can purchase it through our network of stockists across Australia and New Zealand, or shop online via one of our trusted retail partners. Find A Workwear Stock
Do you ship internationally?
Yes, we do please use our shipping calculator to see regions we ship to.
What happens if my items get lost in the mail?
Sometimes, orders can be sent in multiple satchels/boxes as they may have not fit in just one. Please contact our Customer Service Department to check if this is the case. If in the rare chance we have missed an item off your order our customer servi
What happens if an item is missing from my order?
Sometimes, orders can be sent in multiple satchels/boxes if they do not fit in a single box or are fulfilled from multiple locations. Please contact our Customer Service Department to check if this is the case.
Do you deliver to PO Box address?
Yes. We can deliver to any PO Box address in Australia.
I have sent my product(s) back from my order. How do I know you have received them?
Returned product(s) delivery times may vary, Once we have received them we will process your order and you will receive a notification via email for your refund/exchange.
Can you deliver to my work address?
Yes. We can deliver to any registered address in Australia.
What are your Gift Card FAQs?
Please note: