Website Support
Having trouble using the site? We’ve got your back. This section covers, General site feedback. Issues with loading pages, user experience or checkout. Broken links or missing content. Trouble logging in or accessing your account.
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
Where Can I Find Jetpilot Size Charts?
Direct links to our full-size chart range for men, women, and youth products can be found all in one spot here.
How do I find an item?
Use our online search tool to locate the product. Simply enter all or part of the product name in the search field on our homepage and hit search.
What if I forgot my password?
If you forget your password, we can email it to your account's email address. If you would like to do that now, please follow the instructions below: 1. Click on Login located in the top navigation bar 2. Directly under the password field is a link t
How do I change my account information?
Log in to your account by clicking on the Login tab located in the top right hand corner of any page's navigation bar. 1. Enter your email address and password 2. Click on the "Login" button 3. Click view "Addresses" under Account Details. 4. Click o
I'm having trouble using a promotion code, can you help?
1. Enter the promotional code in the cart page. 2. Providing your order meets the terms and conditions, your promotion will appear in your cart as a discount or free item. 3. If your promotion code is not working please read the terms and conditions
I need help with the sizing of product(s). Do you have size charts?
You can find size charts attached to each product. You will find a "Size Chart" icon above the Add To Cart button. Click on the size chart to view more information. *Please note size charts are only guide
I'm not sure my order completed. What can I do?
As soon as your order is completed your order number will appear on your screen along with an email confirmation. If you're using a third party payment method i.e. Paypal please ensure that you have received a confirmation from both Jetpilot Australi
My Afterpay payment method was declined. What should I do?
Afterpay payment option is managed by Afterpay directly as we have no control over the acceptance of payments. Below are some Jetpilot Australia suggestions:. 1. Your first payment amount must be available at the time of purchase. 2. Your Afterpay ac