Got a question? Chat with our team Monday to Friday 9am - 4pm AEST.

Got more questions? Just drop us a message in the chat with your email address, and our team will get back to you shortly!

Our head office is located at:
1/10 Kingston Drive
Helensvale QLD 4212
Australia.

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Got questions about your Jetpilot order or gear? Visit our Help Center for shipping info, product support, returns, and more. Fast answers so you can get back on the water.

Help Center | Jetpilot Australia Support & FAQs

Need help with your order? You’re in the right place. Here's what you’ll find, Track your order. Shipping Information. Start a return or exchange. Cancel or change an order. Payment and refund information. Order issues.

Customer Support & Orders

Having trouble using the site? We’ve got your back. This section covers, General site feedback. Issues with loading pages, user experience or checkout. Broken links or missing content. Trouble logging in or accessing your account.

Website Support

Questions about your watersports and apparel gear? You’re in the right spot. This section covers, Size guides and fit help. Product features and functionality. Care instructions. Product feedback or suggestions. Help choosing the right fit.

Product Support - Waterports and Apparel

Questions about your workwear gear? You’re in the right spot. This section covers, Size guides and fit help. Product features and functionality. Care instructions. Product feedback or suggestions. Help choosing the right fit.