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Our head office is located at:
1/10 Kingston Drive
Helensvale QLD 4212
Australia.

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Got questions about your Jetpilot order or gear? Visit our Help Center for shipping info, product support, returns, and more. Fast answers so you can get back on the water.

Help Center | Jetpilot Australia Support & FAQs

How much does shipping cost?

Do you offer Free Shipping?

Do you offer Express Shipping?

Do you ship worldwide?

Do you offer refunds or exchanges?

What’s your return policy?

How long does delivery take?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item or something is missing from my order?

What if my package gets lost or arrives damaged?

What do I do if my item(s) arrives damaged?

How do I make a return?

When will I get my refund?

Can I edit or add anything to my order?

How do I track my order?

How do I cancel my order?

Do you sell Jetpilot Workwear Through Your Online Store?

Do you ship internationally?

What happens if my items get lost in the mail?

What happens if an item is missing from my order?

Do you deliver to PO Box address?

I have sent my product(s) back from my order. How do I know you have received them?

Can you deliver to my work address?

What are your Gift Card FAQs?

Customer Support & Orders

How do I apply promo/discount codes?

Where Can I Find Jetpilot Size Charts?

How do I find an item?

What if I forgot my password?

How do I change my account information?

I'm having trouble using a promotion code, can you help?

I need help with the sizing of product(s). Do you have size charts?

I'm not sure my order completed. What can I do?

My Afterpay payment method was declined. What should I do?

Website Support

How Do I Choose the Right Size Life Jacket/PFD?

How Do I Care For My Life Jacket/PFD

What is the difference between L50 and L50S life jackets (personal floatation devices).)?

What is your warranty for life jackets / PFDs?

How do I know if a life jacket meets safety regulations in my state?

Can I wear a life jacket over a wetsuit?

Is the buoyancy rating important, and what does it mean?

What’s the difference between Ecoprene and traditional neoprene?

How do I know if my wetsuit fits properly?

Can I use a wakeboarding vest for jet skiing or boating?

Do Jetpilot towables come with a rope or pump?

Are Jetpilot helmets safety certified?

Do Jetpilot products come with UV protection?

Can kids wear adult life jackets?

Do Jetpilot Tour Coats keep me warm in winter or the cold?

What’s the difference between nylon and neoprene life jackets?

How do I know what buoyancy rating I need for a life jacket?

What is the difference between impact vests and PFDs (Personal Floatation Devies) or life jackets?

Can I wear a life jacket that feels a little loose?

What’s the best life jacket for jet ski or PWC riders?

Do women need a women’s specific life jacket, or can they wear men’s?

How do I test if my life jacket fits properly in the water?

What’s the difference between front-zip and side-zip life jackets?

How should I dry my life jacket after use?

What components are included in the Jetpilot Plough Anchor and what sizes/lengths should I expect?

What types of watercraft and seabed conditions is the Jetpilot Plough Anchor suitable for?

How should I care for and maintain the Jetpilot Plough Anchor to ensure longevity and performance?

What material is the Jetpilot PWC Jetski Fender made from and how does it protect my watercraft?

How do I install the Jetpilot PWC Jetski Fender correctly?

What is the Jetpilot x Strong Arm Strap, and how does it work?

What materials are used in the construction of the Jetpilot x Strong Arm Strap?

How do I switch between sunglasses and goggles for Jetpilot Shield 2 in 1 Interchangeable Sunnies & Goggles?

Product Support - Waterports and Apparel

What is the difference between Jet-Lite and Jet-Lite Hybrid?

What makes Jet-Lite chemical resistant?

What makes Jet-Lite thermoregulating?

How is Jet-Lite water resistant?

Can I buy Workwear online from Jetpilot?

How do I become a stockist of Jetpilot Workwear?

How do I become a Jetpilot Workwear ambassador?

What is the difference between Fueled and Jet-Lite?

Is the Fueled Range 100% Cotton or a blend?

Is Cotton breathable enough to wear in Summer?

Does Cotton stretch over time?

What are Bar-Tack reinforcements?

Why are Cotton work pants triple stitched?

Do you offer embroidery services for Uniforms?

Do you offer tall or plus sizing?

What length do your shorts come in?

Are the waistbands fixed or elasticated?

Do your taped pants meet Hi-vis or safety standards?

Does your Workwear offer UV Protection?

Do you have women's workwear options?

Product Support - Workwear

Need help with your order? You’re in the right place. Here's what you’ll find, Track your order. Shipping Information. Start a return or exchange. Cancel or change an order. Payment and refund information. Order issues.

Having trouble using the site? We’ve got your back. This section covers, General site feedback. Issues with loading pages, user experience or checkout. Broken links or missing content. Trouble logging in or accessing your account.

Questions about your watersports and apparel gear? You’re in the right spot. This section covers, Size guides and fit help. Product features and functionality. Care instructions. Product feedback or suggestions. Help choosing the right fit.

Questions about your workwear gear? You’re in the right spot. This section covers, Size guides and fit help. Product features and functionality. Care instructions. Product feedback or suggestions. Help choosing the right fit.

All articles

Categories

Customer Support & Orders

Website Support

Product Support - Waterports and Apparel

Product Support - Workwear